How It Works

HOW IT WORKS ; EVERYTHING YOU NEED TO KNOW ABOUT HOME DELIVERY!

Ice Cream Delivery

Ice cream deliveries are on Tuesday and Friday. 
Orders placed from Friday to Monday will be delivered on Tuesday and orders from Tuesday to Thursday will be delivered on Friday! All orders will be completed between 11am-7pm. Please note that we do not accommodate same-day delivery or delivery time requests. 

We currently deliver ice cream to: Calgary, Airdrie, Edmonton, Sherwood Park, and St. Albert. 

ALL ORDERS ARE PACKED ON DRY ICE (AND IT'S REALLY COLD)!

What is Dry Ice? 

  • Dry ice is the solid form of carbon dioxide and sublimates directly from a solid into C02 gas.
  • Dry ice is -78.5 degrees Celsius!
  • The cold temperature of the C02 causes water vapour in the air to condense into water droplets; producing fog! Dry ice will produce more fog when the ice comes into contact with more water vapour (such as in a sink, or in a freezer).

Dry Ice Safety
Due to the cold temperature of dry ice, and the C02 it releases: 

1. Dry ice should be kept in a well ventilated area (Not in the freezer).

2. Dry ice should not be handled

Dry Ice Disposal

  • Please do not touch or attempt to remove the dry ice. 
  • Simply leave the open box in a well-ventilated area (preferably outside) and let the ice sublimate. 
  • When it’s all gone you can recycle the box! Easy!

Just a heads up!
Our kitchen produces products that contain milk, eggs, peanuts, tree nuts, soy, and wheat. For more information on allergens please refer to individual product listings on our website.

Not home to accept your delivery? No Problem! If you aren’t home, our courier will leave your ice cream on your doorstep or with your building’s concierge. If they are unable to enter your building, they will return the parcel to our shop so it stays safe and sound until you are able to receive it or pick it up. The dry ice in the box will keep your ice cream frozen during transit and delivery. 

Failed Delivery? In the event that we cannot complete delivery due to a customer error (ie. incorrect input of address or phone number) we can organize a pick up time at one of our shops, or book a new delivery the following delivery day at the customers expense. If delivery has failed and we are at fault, we will happily reattempt delivery on the next delivery day, or organize a pick up from one of our shops.

Cookbook and Merchandise Delivery
Local Orders
Local orders are currently being delivered by a third party courier within Calgary, Airdrie, Edmonton, Sherwood Park, and St. Albert. Deliveries occur between 11am - 7pm on Tuesdays & Fridays.

National Orders
Nationwide deliveries are shipped through Canada Post and should be received within 3-8 business days.




Have an issue with your order?
Shoot us an e-mail at hello@madebymarcus.com and we’ll get back to you in a flash! Please avoid calling the shops, e-mail is always best for delivery inquiries or changes as we have a separate team for online orders.