How It Works

HOW IT WORKS -- EVERYTHING YOU NEED TO KNOW ABOUT HOME DELIVERY!

Our deliveries are on Tuesday and Friday. Orders placed from Friday to Monday will be delivered on Tuesday and orders from Tuesday to Thursday will be delivered on Friday! All orders will be completed between 10am-7pm.

Please note that we do not accommodate same-day delivery or delivery time requests. 

ALL ORDERS ARE PACKED ON DRY ICE (AND IT'S REALLY COLD)!
Your parcel comes with complete instructions on how to “dispose” of dry ice. Please do not touch or attempt to remove it. Simply leave the box in a well-ventilated area (preferably outside) and let the ice sublimate. When it’s all gone you can recycle your box! Easy!

Not home to accept your delivery? No Problem! If you aren’t home, our courier will leave your ice cream on your doorstep or with your building’s concierge. If they are unable to enter your building, they will return the parcel to our shop so it stays safe and sound until you are able to receive it or pick it up. The dry ice in the box will keep your ice cream frozen during transit and delivery. 

Failed Delivery? In the event that we cannot complete delivery due to a customer error (ie. incorrect input of address or phone number) we can organize a pick up time at one of our shops, or book a new delivery the following delivery day at the customers expense. If delivery has failed and we are at fault, we will happily reattempt delivery on the next delivery day, or organize a pick up from one of our shops.

Any questions regarding delivery should be directed to hello@madebymarcus.ca. Please avoid calling the shops as we have a separate team for online orders.